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Never obtain the protection program !! And if any sales affiliate inform you they the prepare covers almost everything it is a LIE. The protection prepare is the most important scam Bob's has. There home furniture will not final more than a yr. Go invest a little bit additional and drop by raymore these types of superior quality home furnishings.Next after this I merely questioned wherever the merchandise was made initially Jonathan said U.S Connecticut but wasn't absolutely sure. I desired to know where it had been made and not one person in your complete constructing understood. After awaiting two several hours my spouse And that i turned annoyed and still left without buying a detail. Totally dissatisfied! Product number is 20055530 hopefully anyone from upper administration can respond to a basically concern as to wherever the item is made.
..Guardian is offering me difficulties on it and declaring it as an unidentified stain that cannot be demonstrated to be a one time factor and rejected my assert. I have named their BS as nowhere will it state marker stains arent covered. It's been an absolute Trouble and I will NEVER obtain that bullsh*t protection on everything all over again. Cheaper to pay for another person to clean it anyway. Help you save oneself the hassle. Bob's will get three stars for bad Affiliation
I known as customer service yet again and was advised that the Workforce was at my home at eight:00 am that morning and no person was property. And that they still left me a information. I informed them this was a lie! No person arrived to my doorway - We've got RING and Protection Cameras and three canines that bark and no-one referred to as my mobile phone, possibly! I have no skipped calls or voice mails. They reported we have shots in the entrance of the house. I explained no-one came to my doorway and that I can send them movie and a pic of my incoming connect with log. They failed to want that. I could go on and on about the calls I've had to produce. Their customer services is really a call center.. each and every time you phone them you will get a person new and no person follows up. It is not a customer assistance Centre. I talked to your administrators and all they are saying is we could reschedule. I took the working day off perform two times currently for this! I should not need to provider a couch much more than I support my car or truck! We've got only had this couch for 1 and a 50 % months. And 3 of Those people weeks we were not even right here. Unfortunate. They simply lost a fantastic customer over uncomplicated things. Usually do not obtain from This merchant.
Minimal Quality Products and solutions and Insurance would not cover most of the claims. We acquired a dining desk and chair set. The chair experienced difficulties from 2nd month. They did some temporary fix.
m stating they were being 20 minutes from my residence. I explained to shipping and delivery driver you should examine your notes I'm at perform and you all are suppose to shipping after 5:00 pm, he explained ok I should have my supervisor to contact you of course I hardly ever received that mobile phone simply call. So After i bought off do the job I contact to below customer treatment say that it had been my request to hold the shipping after 5:00 pm I said know the supervisor assure me that for your inconvenience, so then I inquire to talk to supervisor she convey to me that it will be a two hour wait around to talk with supervisor so she advise me to contact back today. Then, I told her I just want them to come receive the injury item and refund my cash, she tells me my supervisor says that you can not have a refund even so you can get a unique chest. I told her that I such as upper body it had been just harm. I need a refund due to broken guarantees and inconvenience, she tension to me that I wasn't acquiring a refund and simply call back tomorrow to speak to supervisor. This was unbelivable, I experience as though They simply took my money. For sure I nevertheless have no idea when what likely to occur with the destruction chest. I will never expend my funds there again, and suggest nobody else to acquire from them. I will be Placing sights on Yelp, Google and check here almost every other Internet site I can visualize. Reason of evaluate: Broken or faulty. Financial Reduction: $three hundred. Preferred Option: Full refund. I did not like: To quite a few tales lies, This products marketed and customer service is Terrible.
She was so right down to earth instead of like a type of creepy sales individuals that follows you all around or seem awkward when asking you to acquire their things. Her enthusiasm and perception in how fantastic Bob's furnishings also made us not choose to go wherever else. Pam you rock!
And so the 2 guys came to put my Bed room established together perfectly the mattress was super drop anytime I might sit on it it could go to your aspect so I looked under it an They simply set the boards throughout Hardly ever screwed them in only place the nails on prime to look like they drilled them and so my choice they did a sh*tty occupation it seems to me They only planned to hurry up and get out.
On seven/2, Amanda identified as me to reschesule my appointment all over again for your week of 7/23-7/27 due to their stock date all over again is seven/21. Definitely?!!! When I bought the goods on May possibly, they informed me stock date will likely be June 29th. Now, they changed it once more. I have been looking forward to practically nothing. Their operate is ridiculous. Will not acquire something from them! Waste of money. Spoke to on the list of supervisor Brenda and she stated she can not do everything over it even refund. So I decided to do supply within the twenty third, they explained It really is already closed. I am unable to imagine they are the worst! Called customer treatment and so they reported It really is Okay for refund So I made a decision to create a full refund on my couch set. Sad to say, they won't give a refund within the delivery price from the sofa eventhought they can just take it and given that it ought to be replaced in the first place on account of a stain. Even the merchandise that in no way delivered, they won't give refund. Ridiculous! They have to close! Right until I named them several moments and finally bought a gift card. Which they said It's going to be a card and I'm able to utilize it online. And that is excellent for me since I do not wanna go to their store any more. They stated Will probably be one-three times. Never acquired it. I've waited again for weeks. Keep on calling them. Until finally they mentioned It'll be a store credit. So I didn't experienced a alternative but to go yet again to that hell place. Never buy anything from them. Customer company may be very very poor!
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Though most customers like the styles and large choice of spending plan-focused offerings, there were some complaints occasionally, including concerns with shipping, perceived quality, and wishing for a far more lenient return plan.
A several years back I acquired a couch from Bob's Household furniture. All the things went so nicely, when it arrived time to purchase mattresses, I went towards the Lombard store for help. Our sales rep, Sean, was really helpful. We obtained a king plus a queen mattress on the Saturday for shipping and delivery for the following Wednesday. Sean told us we might get a connect with on Monday concerning the time. On Monday we called the customer support number and after thirty minutes or so, we spoke with some from another state who explained to us they termed our home mobile phone to timetable our shipping and delivery. That did not happen. We have Caller ID and there was not a number that wasn't acquainted. The shipping was scheduled for Wednesday. Whenever we made the purchase, we were told that the two previous mattresses could well be taken out and brought absent and that the new mattresses could be brought up the stairs for their certain rooms. The delivery folks claimed they could not go ahead and take mattresses away simply because they were not wrapped in plastic, which we were being never ever told. They did comply with aid go ahead and take mattresses down the stairs. We called the customer services department once again, A further 45 moment wait to talk to a person from Honduras, who understood absolutely nothing about was going on. I requested to talk with a manager and was advised there was none available.
They do not know nearly anything about there home furnishings. I tried 3 times to secure a body and headboard for your mattress set I bought there, Nevertheless they could not figure it out. So now I have a metallic body with no headboard. Very dissatisfied after hoping three diverse bed frames & headboards. I just gave up.
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